Can't start YUGMA Free

[woodson2]

I've installed Yugma on windows xp, windows vista and Linux..The installs go fine however once I launch the application, everything appears to go as it should....Then an error pops up immediately after the Yugma interface opens saying "Yugma has lost connection to our servers and has been unable to connect for 60 seconds(sometimes it says 120 seconds). This could be caused by an unstable internet connection or by a proxy firewall or content filter that is blocking Yumga.Please verify that you are still connected to the internet, then try using Yugma again."


Now this happens immediately after launch everytime...there is no 60 second or 120 second timeout.......Here's my network setup

Behind a RV082 linksys wired router
No proxy or content filter
No local firewall running on any of the machine.
Our internet connection works fine.


Any suggestions would be great...Thanks

[dacarver]

I have others that are using windows experiencing similar issues with the latest Windows version. Also have people having problems staying connected to via the Web Interface. This worked fine last week, but started experiencing problems on Tuesday of this week.

[Sammyboy]

I have a similar problem - registered yesterday, want to test Yugma Trial account. Immediatly after coonection I get an error message (see attachment).

yugma_error.PNG (13.88 KiB) Viewed 523 times

I have Windows XP Pro SP2, and I'm behind corporate proxy + firewall (iptables+squid on 192.168.0.13, connections on 443 and 80 ports are allowed).

Yugma log:

01-22-10@13:54:19 INFO ( ?:?) - Proxy setting type: 11
01-22-10@13:54:19 INFO ( ?:?) - Manual Proxy Enabled: true
01-22-10@13:54:19 INFO ( ?:?) - Auto URL enabled: false
01-22-10@13:54:19 INFO ( ?:?) - count Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Auto proxy URL:
01-22-10@13:54:19 INFO ( ?:?) - Bypass URL:
01-22-10@13:54:19 INFO ( ?:?) - Domain/Workgroup name: OFFICE
01-22-10@13:54:19 INFO ( ?:?) - Proxy Server: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - Proxy Port: 3128
01-22-10@13:54:19 DEBUG ( ?:?) - Domain set to:
01-22-10@13:54:19 INFO ( ?:?) - ================================
01-22-10@13:54:19 ERROR ( ?:?) - Try to establish connection without proxy.
01-22-10@13:54:19 ERROR ( ?:?) - Connection established successfully without proxy.
01-22-10@13:54:19 INFO ( ?:?) - ================================
01-22-10@13:54:19 DEBUG ( ?:?) - ##>>>>ServerName = app5.yugma.com:app5.yugma.com:app2.yugma.com

01-22-10@13:54:19 INFO ( ?:?) - app5.yugma.com
01-22-10@13:54:19 INFO ( ?:?) - Proxy setting type: 11
01-22-10@13:54:19 INFO ( ?:?) - Manual Proxy Enabled: true
01-22-10@13:54:19 INFO ( ?:?) - Auto URL enabled: false
01-22-10@13:54:19 INFO ( ?:?) - count Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Auto proxy URL:
01-22-10@13:54:19 INFO ( ?:?) - Bypass URL:
01-22-10@13:54:19 INFO ( ?:?) - Domain/Workgroup name: OFFICE
01-22-10@13:54:19 INFO ( ?:?) - error in setting up servers
01-22-10@13:54:19 INFO ( ?:?) - Proxy Server: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - Proxy Port: 3128
01-22-10@13:54:19 DEBUG ( ?:?) - Domain set to:
01-22-10@13:54:19 INFO ( ?:?) - proxyHost: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - Proxy setting type: 11
01-22-10@13:54:19 INFO ( ?:?) - Manual Proxy Enabled: true
01-22-10@13:54:19 INFO ( ?:?) - Auto URL enabled: false
01-22-10@13:54:19 INFO ( ?:?) - count Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Manual proxy: 192.168.0.13:3128
01-22-10@13:54:19 INFO ( ?:?) - Auto proxy URL:
01-22-10@13:54:19 INFO ( ?:?) - Bypass URL:
01-22-10@13:54:19 INFO ( ?:?) - Domain/Workgroup name: OFFICE
01-22-10@13:54:19 INFO ( ?:?) - error in setting up servers
01-22-10@13:54:19 INFO ( ?:?) - Proxy Server: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - Proxy Port: 3128
01-22-10@13:54:19 DEBUG ( ?:?) - Domain set to:
01-22-10@13:54:19 INFO ( ?:?) - proxyHost: 192.168.0.13
01-22-10@13:54:19 DEBUG ( ?:?) - Trying to Connect with: app5.yugma.com
01-22-10@13:54:19 DEBUG ( ?:?) - === SSL Socket Factory Created
01-22-10@13:54:19 INFO ( ?:?) - === proxyHost: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - === Connected to server @: app5.yugma.com:443
01-22-10@13:54:19 INFO ( ?:?) - Established connection with target host
01-22-10@13:54:19 INFO ( ?:?) - Target host: localhost
01-22-10@13:54:19 ERROR ( ?:?) - ========Error in tunnel:========
01-22-10@13:54:19 ERROR ( ?:?) - Error inside getAppserver() : Connection Failed with app5.yugma.com
01-22-10@13:54:19 DEBUG ( ?:?) - Trying to Connect with: app5.yugma.com
01-22-10@13:54:19 DEBUG ( ?:?) - === SSL Socket Factory Created
01-22-10@13:54:19 INFO ( ?:?) - === proxyHost: 192.168.0.13
01-22-10@13:54:19 INFO ( ?:?) - === Connected to server @: app5.yugma.com:443
01-22-10@13:54:20 INFO ( ?:?) - Established connection with target host
01-22-10@13:54:20 INFO ( ?:?) - Target host: localhost
01-22-10@13:54:20 ERROR ( ?:?) - ========Error in tunnel:========
01-22-10@13:54:20 ERROR ( ?:?) - Error inside getAppserver() : Connection Failed with app5.yugma.com
01-22-10@13:54:20 DEBUG ( ?:?) - Trying to Connect with: app2.yugma.com
01-22-10@13:54:20 DEBUG ( ?:?) - === SSL Socket Factory Created
01-22-10@13:54:20 INFO ( ?:?) - === proxyHost: 192.168.0.13
01-22-10@13:54:20 INFO ( ?:?) - === Connected to server @: app2.yugma.com:443
01-22-10@13:54:20 INFO ( ?:?) - Established connection with target host
01-22-10@13:54:20 INFO ( ?:?) - Target host: localhost
01-22-10@13:54:20 ERROR ( ?:?) - ========Error in tunnel:========
01-22-10@13:54:20 ERROR ( ?:?) - Error inside getAppserver() : Connection Failed with app2.yugma.com


What is the reason? How can I run Yugma on my machine?